Frequently Asked Questions
Everything you need to know before placing your order.
What exactly can be personalized in my video?
Each video has its own personalization options. Depending on the listing, I may personalize details such as the child’s name, age, event date, time, location, RSVP details, a short message, or a photo if that option is available.
Please check the personalization form on the product page before ordering, because some videos allow a custom message while others only allow specific details to be changed.
Can the character say my child’s name?
Some videos include spoken personalization, such as the child’s name, age, or selected message details. If this is available, it will be shown on the product page.
Please include pronunciation guidance if the name may be pronounced in more than one way.
Can I change the wording in the video?
Some videos allow a custom message, while others only allow fixed personalization fields such as names, age, date, time, or party details.
If you need specific wording changed, please check whether the listing includes a custom message option or contact me before ordering.
Do you offer custom orders?
Small custom changes may be possible depending on the video, timing, and request.
I currently personalize the video styles available in the shop and do not offer fully custom videos from scratch as a standard service. Please contact me before purchasing if you need something different from the options shown on the product page.
How many names can I include?
This depends on the video. Some reveal videos can include multiple children or family names, while other products have a smaller personalization limit.
Please check the product page for the exact options, or contact me before ordering if you need to include several names.
When does the 24-hour or rush delivery time start?
Delivery time starts after payment confirmation and after I receive all required personalization details.
If important information is missing or unclear, the order may take longer because I may need to contact you before creating the video.
How long does it take to receive my video?
Personalized videos are usually delivered within 24 hours after payment confirmation and after all required personalization details have been received. If a rush option is available for the listing, your video can be delivered sooner.
What happens after I place my order?
Once your order is placed, I start working on your video using the details you submitted. If I need anything else, I will contact you using the email address from your order.
What happens if I enter the wrong details?
Please contact me as soon as possible. If I have not started working on the video yet, I may be able to update the details.
If the video has already been created, a paid change may be needed.
Can I see a preview before the final video is made?
The product preview shows the style and general look of the video. Your final video will be personalized with the details you provide.
Because these are personalized digital products with fast delivery, a separate preview before production is not always available.
How many revisions or changes are included?
Revisions are not included by default. However, if I make a mistake, I will fix it free of charge.
If a character says a name incorrectly, I will correct that for free as well.
Any customer-requested changes after the order is placed are $4.
Are voice lines available in Spanish or other languages?
At the moment, spoken voice lines are in English only, unless the product page specifically says otherwise.
Some text details may be customizable depending on the video, but non-English voiceover is not available by default.
Can I add a photo to my video?
Yes, if the listing includes this option, you will see a photo upload field in the personalization form.
What kind of photo should I upload?
Please upload a clear photo where the person is visible at least from the waist up and fully in frame.
A non-selfie photo works best, and good lighting is strongly recommended.
How will I receive my personalized video?
Your finished personalized video will be delivered digitally to the email address used for your order.
How do instant download videos work?
Instant download videos are ready-made files and do not require personalization.
After payment, you will be able to download your video right away.
What payment methods do you accept?
Payments are processed securely through Stripe.
Available methods may include card payments, Google Pay, Apple Pay, and other options depending on your device and browser.
Are these official character or theme park videos?
No. These are personalized themed digital videos created by BeAmazedVideo.
They are not official, licensed, approved, or endorsed by Disney or any other brand.
Can I share the finished video on social media?
Yes, you can share your finished video with family and friends or post it on your social media.
If you tag BeAmazedVideo, I’d love to see it.
Still have a question?
If you’re not sure which video to choose or you have a custom request, please get in touch and I’ll be happy to help.